Changed Your Mind? Let Us Know Early.

We understand that sometimes an order may need to be cancelled.

At STEP STREET, cancellation requests are handled according to the order's current processing and dispatch status.

BEFORE DISPATCH

If you wish to cancel your order, contact us as soon as possible.

We will attempt to accommodate cancellation requests submitted before the order has been processed or dispatched.

Cancellation cannot be guaranteed once an order has entered dispatch or delivery.

AFTER DISPATCH

Once an order has been dispatched, it may no longer be possible to cancel it through our standard cancellation process.

In such circumstances, the order may be subject to our applicable Return & Exchange Policy.

HOW TO REQUEST CANCELLATION

Please provide:

Order Number
Customer Name
Phone Number
Reason for Cancellation

Contact us through:

Call: 0301 4148221
WhatsApp: 0301 4148221
Email: Stepstreetinfo@gmail.com

REFUNDS

Where a cancellation is approved and a refund is applicable, the refund will be processed according to the applicable payment method and our refund procedures.