Your Satisfaction Matters.

At STEP STREET, we want you to feel confident every time you shop with us.

If you receive an eligible product that is damaged, defective, incorrect or does not meet the applicable return conditions, you may request a return or exchange in accordance with this policy.

ELIGIBILITY

To be eligible for a return or exchange, the product must generally:

  • Be unused and in its original condition
  • Remain in its original packaging
  • Include all accessories, tags and included items
  • Not show signs of misuse, damage or alteration
  • Be returned within [7 days] of receiving the order

Certain products may have different return conditions. Please check the relevant product page before purchasing.

DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged or you believe you have received a defective product, please contact us as soon as possible.

For faster assistance, provide:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging
  • A brief description of the issue

Our team will review the information and guide you through the next steps.

WRONG PRODUCT RECEIVED

If you receive an item different from what you ordered, contact us immediately.

After verification, we will guide you regarding the replacement or applicable resolution.

CHANGE OF MIND

Returns due to a change of mind are subject to the specific product's eligibility and our applicable return conditions.

Products that have been used, damaged, altered or returned without their original packaging may not qualify.

EXCHANGE

Where an exchange is approved, availability of the requested replacement product will depend on current stock.

If the requested item is unavailable, our team will provide the available options.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return due to hygiene, personalization, clearance or other product-specific reasons.

Any applicable restrictions will be communicated on the relevant product page.

REFUNDS

If a refund is approved, it will be processed according to the applicable payment method and our internal processing procedures.

The time required for the amount to appear in your account may vary depending on the payment provider or financial institution.

IMPORTANT

Please do not send a product back without first contacting our customer support team and receiving return instructions.

CONTACT US

Call: 0301 4148221
Email: Stepstreetinfo@gmail.com
WhatsApp: 0301 4148221